Refund and Returns Policy

REPLACEMENT & REFUND POLICY

What if I the product is received in damaged condition?

If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please call our customer care at +919619377180 or email us at princerainwear@gmail.com mentioning your Order ID. We will personally ensure that a brand-new replacement is issued to you with no additional cost. Please make sure that the original product tag and packing is intact when you send us the product back.

What if the customer wants to Replace a product received in perfect condition?

If the product received by the customer is in perfect condition, however the customer wants to replace it with another size or design, in such a situation we have a replacement option for the customers subject to stock availability and provided the customer bears the to and fro charges of courier / shipping / duties if any which shall be subjective in terms of number of products & distance and is willing to pay the excess amount if any. Please make sure that the original product’s tag and packing is intact when you send us the product. For customers outside India the replacement process is geographically as well as economically unfeasible, however if the customer intends to proceed with the replacement at his own expense, we shall initiate the replacement process. The timeline for exchanging orders is 15 days.

How to initiate the replacement process?

The Customer have to call our customer care at +919619377180 or email us at princerainwear@gmail.com mentioning your Order ID. Our customer support team will then initiate the replacement process at the earliest. 

No Refund Policy

We do not have a refund policy. Once the transaction has taken place, we do not provide a refund option to the customers.